Refunds & Returns Policy
Last Updated: 05/30/2024
1. Introduction At SleepWakeHealth, we strive to ensure your satisfaction with our wellness products. If you are not entirely satisfied with your purchase, we are here to help. This Refunds & Returns Policy explains the process, conditions, and timeframes for returning products and obtaining refunds.
2. Returns Policy
- Eligibility for Returns: We accept returns of physical products within 30 days of the purchase date. To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable Items: Certain types of products are non-returnable, including:
- Digital products (e.g., eBooks, downloadable content)
- Gift cards
- Health and personal care items that have been opened
3. Initiating a Return To initiate a return, please follow these steps:
- Contact Us: Email us at support@sleepwakehealth.com with your order number, the product you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping: Ship the product to the address provided in the return instructions. You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds Policy
- Processing Returns: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed.
- Refund Method: Refunds will be issued to the original payment method. If you paid by credit card, the refund may take 5-10 business days to appear on your statement.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., if the item is not in its original condition, damaged, or missing parts for reasons not due to our error).
5. Exchanges We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at support@sleepwakehealth.com with details of the defect or damage.
6. Fees and Costs
- Return Shipping Costs: Customers are responsible for paying the return shipping costs unless the product was received damaged or defective.
- Restocking Fee: We do not charge a restocking fee for returns of physical products that meet our return conditions.
7. Digital Products Due to the nature of digital products, we do not offer refunds or exchanges for digital items once they have been downloaded or accessed.
8. Contact Information If you have any questions about our Refunds & Returns Policy, please contact our customer support team at:
SleepWakeHealth
500 Westover Dr #30382
Sanford, NC, 27330
United States
Email: support@sleepwakehealth.com